Updated September 14, 2017
At Direct Pharms™ safeguarding your confidentiality and protecting your personal information is of the utmost importance. In fact, we are committed to meeting or exceeding the privacy standards established by applicable laws and by using industry encryption standards for e-commerce.
If you have reason to believe system security has been breached, your password has been compromised, or there has been any unauthorized use of your account, please contact Direct Pharms™ as soon as possible by visiting the customer service page at https://directpharms.com/contact-us/. You agree to help protect your account and the security of other users by guarding your password.
Minor children are not eligible to use DirectPharms.com™, and we ask that they do not submit any personal information to us.
DirectPharms.com™ is responsible for maintaining and protecting any personal information under our control. The purposes for which personal information is collected shall be identified before or at the time the information is collected from the customer or the customer’s authorized agent. The knowledge and consent of the customer is required for the collection, use and/or disclosure of personal information except where such collection, use and/or disclosure is required or permitted by applicable law.
The personal information collected will be limited to those details necessary for the purposes identified by DirectPharms.com™ and will be collected by fair and lawful means. Personal information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by applicable law. Personal information will be maintained in an accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Personal information will be protected by security safeguards that are appropriate to the sensitivity level of the personal information. DirectPharms.com™ will make information available to customers concerning the policies and practices that apply to the management of their personal information. Upon request, a customer shall be informed of the existence, use and/or disclosure of their personal information, and shall be given access to it. Customers may verify the accuracy and completeness of their personal information, and may request that it be amended, if appropriate.
The Types Of Personal Information We Collect
DirectPharms.com™ gathers and uses any information that is necessary for providing service and arranging to fill your orders through our contracted pharmacies and government approved dispensaries. It may typically include some or all of the following personal information: name, mailing address, e-mail address, telephone number(s), occupation, employment status, referral source, the name of your primary physician (and his or her contact information), age, height, weight, sex, date of birth, the existence and types of drug allergies, medications requested, family medical history information, your personal medical history information, details of your existing medications, credit card information (including card type and number, expiry date and name of card holder) and prescription information.
The choice to provide us with personal information is always yours. However, your decision to withhold particular details may limit the products and services DirectPharms.com™ and/or its contracted pharmacies and/or government approved dispensaries are able to provide. If DirectPharms.com™ and/or its contracted pharmacies and/or government approved dispensaries are unable to accommodate your request based on the personal information that has been provided, it may ask for additional details in order to identify other ways to be of assistance. DirectPharms.com™ may also maintain a file containing contact history that is used for customer inquiry purposes. Finally, DirectPharms.com™ may collect anonymous/non-personal information. Anonymous/non-personal information is information that cannot be associated with or traced back to a specific individual or business entity.
The Purposes For Which We Use Personal Information
DirectPharms.com™ uses personal information to communicate with you, enhance your visit to its website, and ensure that its contracted pharmacies and/ government approved dispensing facilities effectively provide the products and services you have requested.
DirectPharms.com™ may use personal information to offer additional products and services that we sell now or in the future. We will not furnish personal information to an outside organization for its use in marketing or solicitation, without your prior consent.
DirectPharms.com™ only uses personal information for the purposes that it has disclosed to you. If for any reason your information is required to fulfill a different purpose, DirectPharms.com™ will notify you and ask you for your consent before proceeding. In some instances, such as a legal proceeding or court order, we may also be required to disclose certain information to authorities. However, only the information specifically requested will be disclosed to these authorities. In addition, we take precautions to satisfy ourselves that the authorities making the request have legitimate grounds to do so.
Finally, there are some situations where we are legally permitted to disclose personal information such as employing reasonable and legal methods to collect a delinquent account, a medical emergency and/or suspicion of illegal activities.
DirectPharms.com™ uses current technologies and maintains security standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse. All safety and security measures are also appropriate to the sensitivity level of your personal information. Electronic client files are kept in a secured environment with restricted access. Paper-based files are stored in restricted access areas. DirectPharms.com™ manages its server environment appropriately and its firewall infrastructure is strictly adhered to.
In the course of daily operations DirectPharms.com™ attempts to restrict access to personal information to only authorized employees who have a legitimate business purpose and reason for accessing it. As a condition of their employment, all employees of DirectPharms.com™ are required to abide by the privacy standards we have established and to follow all applicable laws and regulations. Unauthorized access to and/or disclosure of personal information by an employee of DirectPharms.com™ is strictly prohibited. To be clear: all employees are expected to maintain the confidentiality of personal information at all times (ie. failing to do so will result in appropriate disciplinary measures, which may include dismissal).
Cookies may be used by this website. Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser (if you allow). Cookies enable the website or service providers to recognize your browser and capture and remember certain information. No personally identifiable information is collected by these cookies.
Accessing And Amending Your Personal Information
Decisions are often made based on the personal information DirectPharms.com™ has in its possession. Therefore, it is important that your personal information is accurate and complete. As a customer, you have the right to access, verify and amend the personal information held in your personal and financial files.
To help DirectPharms.com™ keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our best efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date personal information in your file(s), DirectPharms.com™ will make the proper change(s) and provide you with a copy of the corrected personal information, if requested. Where appropriate, DirectPharms.com™ will communicate these changes to other parties who may have unintentionally received this incorrect personal information.
questions or Inquires
Customers may direct any questions or Inquires with respect to our practices or your personal information by contacting DirectPharms.com™ by visiting the customer service page at https://directpharms.com/contact-us/.